Think before you click
Be wary of the links you receive via SMS and email. For example, type your bank’s URL in the address bar of the browser yourself or use your own bookmarks.
Be vigilant on the web
Online, not everything may be as it seems.
Learn to recognise the most common scams and protect your data as well as possible. If you've been scammed, it pays to act quickly and correctly, even if it's embarrassing – mistakes happen to everyone.
Information security competence is an essential civic skill for all of us. Scammers will try to appeal to your emotions, such as a longing for intimacy or a feeling of urgency, to get you to give up sensitive information. Criminals are interested in passwords, payment card details, banking credentials and personal data – all ingredients for financial gain. On this page, we tell you how to avoid scams, what to do if you are scammed and how to improve the security of your own devices.
Do not give your online banking credentials to others
Keep in mind that the bank or government officials will never ask for your online banking credentials by phone, text, or e-mail.
Remember updates
Keep your devices updated. You can use automatic updates.
Protect your important information
Create a unique and strong password for each service. Use multi-factor authentication whenever it is available.
What to do if you get scammed
Do you suspect that you've transferred money to a fraudster or noticed that your online banking credentials or payment card details have fallen into the wrong hands? Contact your bank and report the offence.
Protecting devices and user accounts
Keep your devices updated, create strong passwords and use multi-factor authentication. There are simple ways to protect your personal data.
The most common scams
You can find online scammers on discussion forums and in your email inbox. A scammer may also try to reach you by phone or pretend to be someone you know. Be aware of the most common scams and talk about them with your loved ones.
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